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Section

In order to answer a call an organization must be inserted between those managed by at least one operator. A single operator can manage calls for more than one organizations, that means that any operator will need to select, once logged in, for which organization want to receive calls. There are two operator types: administrator and standard. The standard one has limited access to the administration panel which only includes calls answering and
editing of some of its personal information. The administrator one, in addition to standard operator features, can register other operators of the administered organizations and entering report panel. For each operator connected to a single organization must be defined a role : the purpose of role is to limit the type of video-recognition flows that can be managed by an individual operator connected to an organization. For example, if an organization has several different processes with roles can indicate operators able to manage only a list of processes and other ones able to manage all the available processes.

Only for resident operators the LiveID+ administration panel is available at the following link:
– TEST: https://liveid.test.namirialtsp.com/app/service-login/
– PRODUCTION: https://liveid.namirialtsp.com/app/service-login/


Section

Settings


FigureDescription


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    1. Calls settings
    2. Generate a token (persistent, temporary)
    3. Network and media test
    4. Incoming calls
    5. Calls waiting for an operator
    6. Filter
    7. Overview of all calls



Section

Generate Token

You can  either generate a persistent token or a temporary token (valid for 60 minutes). You can forward the generated token to the recipient of the call to start the call.

Please also see the next figure:

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Section

Download Process Data

After finishing the call you can download the process data. Click on the “open” button like it is shown in the next figure:


Section


FigureDescription

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  1. Click “open” to get to the download page

Afterwards, you get to the page like it is shown in the figure, where you can download the process data:


Section


FigureDescription

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  1. Download the process data
  2. End the process

If you end the process you can add a note, which you can later see on the main page far right of a call.


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FigureDescription

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  1. Status of the call
  2. Additional note



Section

Integration

Download Data via REST

Please also see the documentation of all REST API calls here: https://liveid.namirialtsp.com/doc/

First, check if the service is active. For this call you need no authorization. Simply run the following api call (GET) with the URI: https://liveid.test.namirialtsp.com/api/v1/checkStatus

If the service is active you will get the following response:


Section


Code Block
languagejava
themeEclipse
{
    "success": true,
    "service": "/checkStatus",
    "active": true
}

Get the conference data

You need the following URI to get the conference data: https://liveid.test.namirialtsp.com/api/v1/conferenceData/

Moreover, you also need the token provided on call closing. Please see the following sample callback which contains the close status, the token and the conference id:

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